CUSTOMER CARE
We want to make sure that you are satisfied with any of our products. Each instrument and vessel is guaranteed for life and free from manufacturing defects. If you are not satisfied with your purchase please contact us and we will gladly address any concerns you have. If an item is damaged in transit to you, Aluna Flutes will provide you with a full refund after we receive proof of the damage. In case of accidental damage by the customer, you can reach out to us and, if possible, we will issue an estimate for the cost of repairs.
PRIVACY & SAFETY
We will not disclose or share any of your private personal information to non-affiliated third parties. Any information we may collect from you (such as payment information, addresses, phone numbers, and email) is strictly for purposes related to the transaction you make with Aluna Flutes. If you choose to subscribe to our newsletter, we will not share your email with any other entity, organization or third party vendor.
Payment Data: We collect data necessary to process your payment if you make a purchase, such as payment instrument (credit card, debit card, PayPal account) details and associated security code, passport number when required for tax. All payment data is stored and processed by Wix Payments, which is our payment processor. For more information, you can read how Wix handles your data in their Privacy Policy below.
Order Processing: We use Wix to power our online store. You can read more on how Wix uses your Personal Information in their Privacy Policy: https://www.wix.com/about/privacy
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Shipping and returns: Such third parties are not authorized to use personal data for any purpose other than to provide the contracted services on our behalf.
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Policy Violations: We may disclose your Personal Information in order to investigate, prevent or take action against potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
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Legal Obligations: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a court order or a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
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Changes to this Policy:
We may update this privacy policy from time to time in order to better reflect our practices or for legal or regulatory reasons.
We reserve the right to update, change or replace any part of this Privacy Policy to better reflect our practices, or for legal or regulatory reasons, by posting updates and/or changes to this page and updating the “Last updated” date at the top of this page. It is your responsibility to check this page periodically for changes and updates.
Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.
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WHOLESALE INQUIRIES
We are not accepting wholesale orders at this time.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments