SHIPPING POLICY
Shipping Options & Delivery Costs
When you place an order, it will be shipped to an address that you provide and designate, as long as that shipping address is within our shipping destinations below. Please make sure that the address you provide us with is accurate. In case the order fails to be delivered due to an incomplete or wrong address, we won’t be able to refund any shipping costs.
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United States:
Free (for all Orders over $50)
13$ (for all Orders under $50)
Canada:
$38
Worldwide* (Selected Countries listed below)
$67 (Custom Taxes Not Included
Within the United States we offer free handling and delivery to all orders above $50. Our flat rate for Canada is $38 and for the rest of the world* is $67, excluding any additional Customs Fees imposed by your country. If you can't pay the additional fees or are unable to pick up your order, the package will be sent back to us and we will issue a partial refund that will not include the handling and shipping costs.
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Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched the next business day. All orders placed during the weekend or on a public holiday will be sent on Monday or on the next business day.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
RETURN & EXCHANGE POLICY
Returns
A product purchased on our Site can be returned within a 30 days period since arriving at the destination provided that the returned item is perfectly intact and in the same condition as you received it and accompanied by the receipt.
A returned product must not be used, damaged or changed in any way, with no traces of being cleaned or any other agent used on it. Please make sure that when you send a product back, it is in its original package, contains all the materials and accessories it came with and the receipt, or we will not be able to accept the Return.
It is your responsibility to send and track the package until it reaches us, ensuring that the product arrives back to us without any damage. Except for packages sent to you by us with a wrong order, any costs resulted in sending the package back will have to be covered by you.
We reserve the right to accept or decline the acceptance of a return and issue a total or partial refund of the product’s cost depending on the condition in which the product arrives back to us.
We will not issue any refunds on shipping and handling fees, return fees or any custom fees.
When we receive a return, we will carry out the necessary quality check on the returned items in a maximum period of 5 working days. After the appraisal, you will receive an email with our assessment and the possible outcomes. We reserve the right to refuse a return when the product we received back cannot be resold due to mishandling while in your possession.
If you received an item that you did not order or it arrived to you damaged, please notify us in writing, no later than 48h following the date of delivery attaching also images that support your claim. In order to issue a refund we will need you to provide us with the product in question along with its original packaging and the receipt, so we can do an appraisal.